Privacy Policy

Information We Collect

When you contact us for household appliance consultation services, we may collect personal information including your name, email address, phone number, home address, and details about your appliance needs. This information helps us provide personalized consultation services and recommendations.

How We Use Your Information

We use the information you provide to deliver consultation services, respond to your inquiries, schedule appointments, prepare recommendations, and communicate with you about our services. We do not sell or share your personal information with third parties for marketing purposes.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Consent: When you voluntarily provide information through contact forms or consultation requests
• Contractual necessity: To fulfill our contractual obligations when you engage our consultation services
• Legitimate interests: To improve our services, website functionality, and respond to your inquiries
• Legal obligations: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and delivering services, subject to confidentiality agreements
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our clients and others
• In connection with a business transaction such as a merger or acquisition, with notice to affected users

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest where applicable
• Regular security assessments and updates
• Access controls limiting information to authorized personnel only
• Secure storage systems with backup and recovery procedures

Your information is stored securely and retained only as long as necessary to provide our services or as required by law.

Your Rights and Choices

You have the following rights regarding your personal information:

• Right to access: Request a copy of your personal information we hold
• Right to rectification: Correct inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information
• Right to restrict processing: Limit how we use your information
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing at any time

To exercise these rights, please contact us using the information provided on our contact page. We will respond to your request within a reasonable timeframe.

International Data Transfer

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure your information receives adequate protection, including contractual commitments and compliance with applicable data protection frameworks.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected it
• Legal and regulatory requirements
• Potential disputes or claims

When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and improve our services. You can control cookie preferences through your browser settings. For more information, please review our Cookies Policy.

Third-Party Services

We may use third-party services to operate our business and improve our services. These services have their own privacy policies governing data collection and use:

• Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as pages visited, time spent on pages, and referral sources. You can opt-out through browser add-ons or Google's privacy settings.
• Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track user interactions with our ads.
• Google Ads Remarketing: We may use Google Ads remarketing to show relevant advertisements to visitors who have previously visited our website. This is done through cookies placed on your device.
• Google Maps API: We use Google Maps API to display location information. When you interact with maps on our website, Google may collect certain information in accordance with their Privacy Policy.

These third-party services are bound by their own privacy policies and are used in accordance with applicable data protection laws. We recommend reviewing their privacy policies to understand how they handle your information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at mail-usY3mxs9K1m or call us at +1 (865) 268-4700.

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